R&D/INDUSTRIAL IoT/COMMUNICATION/EMBEDDED SYSTEMS/EDGE COMPUTING/CLOUD PLATFORMS/NTN / SATELLITE/LoRaWAN/R&D/INDUSTRIAL IoT/COMMUNICATION/EMBEDDED SYSTEMS/EDGE COMPUTING/CLOUD PLATFORMS/NTN / SATELLITE/LoRaWAN/R&D/INDUSTRIAL IoT/COMMUNICATION/EMBEDDED SYSTEMS/EDGE COMPUTING/CLOUD PLATFORMS/NTN / SATELLITE/LoRaWAN/
NETNOVA
02Contact Us · Support

Customer Support

Existing-customer support for deployed NETNOVA products and the cloud platform. Submit a ticket and our support engineers will respond within one business day.

01Support Ticket

Submit a support ticket

Tell us about your issue. Include your product serial number, the support category and a clear description. Screenshots and logs are welcome - paste them into the description.

Found on the device label or the device record in NETNOVA Cloud Platform.

Include timestamps, error codes and any troubleshooting steps already attempted.

Source · SUPPORT

02Support Tiers

Response commitments.

STANDARD
< 1 business day

Response time

HoursSun–Thu · 09:00–18:00 GST
ScopeAll deployed NETNOVA products and cloud platform.
PRIORITY
< 4 hours

Response time

HoursSun–Thu · 09:00–18:00 GST
ScopeSLA-backed deployments with active Priority add-on.
MISSION CRITICAL
< 1 hour · 24/7

Response time

Hours24/7/365
ScopeMission-critical deployments with 24/7 monitoring add-on.

Support tier upgrades are available through your NETNOVA account manager.