Privacy Policy

1. Introduction

NETNOVA Technologies ("NETNOVA", "we", "us") is an industrial R&D and technology company specializing in Industrial IoT, embedded systems, wireless communication and cloud platforms. We are headquartered at Room 1109, 11th Floor, Building 8, No. 388 Yizhou Avenue North Section, Chengdu High-tech Zone, Sichuan Province, China. This Privacy Policy describes how we collect, use, process and protect your personal and technical data when you interact with our website, products, services and engineering platforms.

2. Data We Collect

We collect the following categories of data:

• Contact Data: Name, company, email, phone, country and industry when you submit a contact form, R&D consultation request or product inquiry.
• Project Data: Technical requirements, application descriptions, project timelines and budget information shared during R&D consultations and engineering engagements.
• Telemetry Data: Device telemetry, sensor readings and operational data transmitted through NETNOVA IoT devices and cloud platform, where you are a customer using our products.
• Usage Data: IP address, browser type, pages visited and interaction data collected via analytics tools to improve our website and services.
• Newsletter Data: Email address when you subscribe to our engineering insights newsletter.

3. How We Use Your Data

We process your data for the following purposes:

• Responding to inquiries, R&D consultation requests and product inquiries.
• Delivering engineering services, custom R&D projects and system integration.
• Operating and maintaining the NETNOVA Cloud Platform, including device management and telemetry processing.
• Sending technical articles, case studies and product updates (newsletter).
• Improving our products, services and website through analytics.
• Complying with legal obligations and protecting our intellectual property.

4. Data Sharing and International Transfer

We do not sell your personal data. We may share data with trusted partners, suppliers and service providers who support our R&D and engineering operations (e.g., cloud hosting, analytics, email delivery). As a China-based company serving international clients, your data may be transferred across borders. We ensure appropriate safeguards are in place, including data processing agreements with partners, to protect your data in accordance with applicable laws including the Personal Information Protection Law (PIPL) of the People's Republic of China and the General Data Protection Regulation (GDPR) where applicable.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including TLS encryption for data in transit, AES-256 encryption for data at rest, role-based access control (RBAC), immutable audit logs and regular security reviews. Access to R&D project data and customer telemetry is restricted to authorized engineering personnel only.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy. Contact and lead data is retained for up to 3 years. R&D project data is retained for the duration of the project plus 5 years. Telemetry data is retained according to your service agreement. You may request deletion of your personal data at any time.

7. Your Rights

You have the right to access, correct, delete or restrict the processing of your personal data. You may also object to direct marketing and withdraw consent for newsletter subscriptions at any time. To exercise these rights, contact us at contact@netnova.tech.

8. Cookies

We use cookies and similar technologies for analytics, session management and preference storage. See our Cookie Policy for details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

10. Contact

For privacy inquiries or to exercise your data rights, contact us at: